Customer Care Service

About Eye Mantra Hospital

Eye Mantra Hospital is a leading eye care provider specializing in advanced treatments such as LASIK, Cataract, Retina, Glaucoma, and Pediatric Ophthalmology. With modern technology and experienced specialists, we are committed to delivering high-quality and affordable eye care to our patients.

Role Overview

We are looking for a dynamic and target-driven Customer Care (Telecaller) who can confidently interact with patients, explain our services, and convert inquiries into confirmed OPD appointments.

This role is ideal for candidates with telesales/customer service experience who are comfortable handling high call volumes and achieving targets.

Key Responsibilities

·         Conduct outbound calls to prospective patients using provided leads/databases.

·         Effectively communicate the benefits of our treatments (e.g., LASIK, Cataract, Retina procedures).

·         Convert telephonic inquiries into confirmed OPD appointments and consultations.

·         Handle incoming patient inquiries with professionalism and empathy.

·         Maintain accurate records of calls, follow-ups, and outcomes using CRM tools.

·         Coordinate with front desk staff and medical teams to schedule patient appointments.

·         Meet daily and weekly targets related to call volume and appointment bookings.

·         Deliver exceptional customer service to ensure high patient satisfaction and conversion rates.

Required Skills

·         Strong verbal communication and interpersonal skills in Hindi and English.

·         Ability to engage, persuade, and build rapport with patients.

·         Experience with telecalling, CRM systems, or sales processes is a plus.

·         Resilience and motivation to handle objections and continue follow-ups.

·         Basic knowledge of healthcare or eye care is an added advantage.

·         Previous experience in healthcare sales, telesales, or customer service is preferred but not mandatory.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.