📌 Job Title: Customer Success Associate (Domestic Process) for Phone pe

Work Mode: Work From Office
Location: Office No. 1501, 1508, Nyati Enthral, Sr. No. 12/1A, Mundhwa–Kharadi Bypass, Kharadi South Main Road, Kharadi, Pune, Maharashtra 411014

Total Openings: 300 Positions

💼 Job Description

We are hiring Customer Success Associates for Phone pe domestic Process. The role involves assisting customers through inbound interactions, ensuring quick resolution, quality service, and an excellent customer experience.

🔍 Key Responsibilities

• Handle inbound customer queries promptly and accurately.

• Deliver a seamless and satisfactory service experience.

• Maintain professionalism in communication across English & Hindi.

• Meet quality standards and process compliance.

• Demonstrate problem-solving ability and customer-first behaviour.
  

🎓 Eligibility Criteria

• Qualification: Graduate in any field

• Experience:

  • Open for freshers and experienced candidates

  • Preferred: Domestic Insurance process experience & sales acumen
    

🗣 Skill Requirements

• Excellent communication skills in both English and Hindi

• No MTI/RTI, grammatical errors, or pronunciation issues

• Confident, clear, and customer-oriented communication
  

💰 Salary Structure

• Freshers: ₹28,000 CTC

• Experienced (1+ Year BPO): Up to ₹40,000 CTC (based on last drawn salary)

🕒 Shift Details

• Rotational Shifts

  • Females: Day shift (up to 8 PM)

  • Males: Fully rotational shifts

• Working Days: 6 days working

👥 Interview Process

• HR Round

• Versant Level 6 Certified

• Written Assessment

• Operations Round

• Client Round

• Interview Mode: Face-to-Face or Drive (minimum batch size: 20 candidates)

Apply now -

Email - hr01@emta.co.in (Use Subject line as- Application for CSA- Pune)

WhatsApp/Mb. - +91-95895-04277

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 1 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹40000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Elite Manpower And Training Academy Emta.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 99 Customer Care Representative at Elite Manpower And Training Academy Emta
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.