Customer Care Officer

Job Description

Job Title: Telemarketing Executive

Job Overview

We are looking for an energetic and persuasive Telemarketing Executive to join our growing sales team. The candidate will act as the first point of contact for potential customers, responsible for generating interest, qualifying leads, and supporting the pre-sales process to build a strong sales pipeline for the senior sales team.

Key Responsibilities

1. Lead Generation

• Conduct outbound calls to identify and connect with potential customers.

• Introduce company products/services and create initial customer interest.

• Generate qualified leads through cold calling activities.

2. Data Calling & Management

• Work on assigned databases and call lists efficiently.

• Maintain and update customer details in the CRM system accurately.

• Verify customer information including contact details, requirements, and preferences to ensure data accuracy.

3. Pre-Sales Support

• Qualify leads based on parameters such as Budget, Authority, Need, and Timeline (BANT).

• Address initial customer queries and handle objections professionally.

• Share qualified leads with the sales team for further closure and smooth handover.

Eligibility Criteria

• Education:

• 12th Pass with minimum 6 months of experience, OR

• Graduates (Any Stream) – Freshers can apply.

• Excellent verbal communication skills.

• Positive attitude with strong convincing and negotiation abilities.

• Target-driven mindset with ability to handle rejection.

• Basic knowledge of MS Excel and CRM tools.

Salary & Benefits

• Salary: ₹23,000 CTC per month

• Performance-based incentives

• Career growth opportunities in sales domain

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.