A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 12,000 /month
Shree Balaji Tent Industry
Exhibition Road, Patna
1 - 2 years Experience in Telesales / Telemarketing
Full Time
We are looking for a Customer Care Executive to join our team at Shree Balaji Tent Industry. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹10,000 - ₹12,000.
Key Responsibilities:
Maintain and organize physical and digital records for easy access and retrieval.
Communicate with relevant teams to clarify data inconsistencies and improve processes.
Handle inbound and outbound customer calls professionally
Maintain and update customer database and records
Build and maintain strong relationships with existing and new customers
Follow up with customers regarding inquiries, orders, payments, and feedback
Coordinate with sales and service teams for smooth customer support
Manage customer data in Excel, CRM, or software systems
Resolve customer complaints and provide quick solutions
Prepare daily calling and customer interaction reports
Support marketing and promotional activities through customer communication
Ensure customer satisfaction and long-term engagement
Verify data accuracy, correct errors and identify irregularities promptly.
Ensure data accuracy and accessibility to facilitate smooth operations.
Generate reports and summaries to aid internal decision-making processes.
Maintain confidentiality of sensitive information at all times.
Job Requirements:
The minimum qualification for this role is 12th Pass and 1 - 4 years of experience. Candidates must have attention to detail, a high level of accuracy, strong organizational skills, and the ability to manage multiple tasks efficiently.
