Customer Care Executive

15,000 - 18,000 /month

Roche International

Nerul, Navi Mumbai

1 - 3 years Experience in Telesales / Telemarketing

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Lead Generation

MS Excel

Outbound/Cold Calling

Wiring

Communication Skill

Job Highlights

Sales Type: Automobile

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: PF

Job Description

1. Outbound Calling (Primary Work)

Call customers for:

Service reminders (periodic maintenance)

Insurance / AMC renewal

Free service due alerts

Follow up with inactive customers to bring them back to service centers

2. Appointment Booking

Schedule service appointments for customers

Coordinate with workshops of brands like Maruti Suzuki or Hyundai Motor Company

Ensure proper time-slot allocation

3. Customer Feedback Collection

Call customers after service to collect feedback

Record satisfaction levels (CSI score)

Escalate negative feedback to service managers

4. Complaint Handling (Basic Level)

Listen to customer issues patiently

Provide basic solutions or route to the service team

Maintain proper call records

5. Database Management

Update CRM with:

Call status

Customer responses

Follow-up schedules

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

What skills and experience do you need for this Customer Care Executive job?
Ans : To apply for this Customer Care Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹18,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nerul, Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Nerul, Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Lead Generation, MS Excel, Outbound/Cold Calling, Wiring, Communication Skill with 1-3 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 1 openings.