Customer Care Executive

The Market Development team is our direct link to our customers and brings in the revenue. It includes

sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centers. They might be spread across

locations but they are united by one cause...What's the sale for today?

Role - As a Product Advisor, you will be responsible for making sales calls and closing sales pitches with our

members. To be a successful Product Advisor, you should be persuasive and able to work in a high-pressure

environment. Ultimately, a top-performing Product Advisor is the one who follows sales scripts and demonstrate

exceptional communication, negotiation skills, and deliver a great customer experience.

What you will do in this role

• Making outbound calls to Shaadi.com Members basis the leads provided offering the customers products

• which would help them in their life partner search.

• Following the defined sales process to convert free members into revenue paying customers.

• Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.

• Making required number of calls for following up with Enquiries which are not converted.

• Updating the details of follow-up in the system.

• Meeting daily talk time Targets and Calls to be done.

• Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.

• Appearing for periodic evaluations.

• Interfacing with walk-in customers (if assigned the task), explaining to them features of

• Shaadi.com/Centre and converting them to Premium Membership.

• Maintaining all documentation that pertains to the above responsibilities.

What you should have

• 1 year of relevant experience Sales or Telesales.

• Strong negotiation and consultative selling skills.

• Effective communication skills- verbal and written.

• Clear diction and clarity in speech.

• Minimum Qualification HSC.

• Brownie Points

• Bachelor's Degree.

• Fluency in Regional language. Hindi, English, Tamil, Kannada, Malayalam, Telugu

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 5 years of experience.