Customer Care Executive

Job Description: Customer Care Executive (Luxury Segment)

Company: Master’s Garage

Location: [Insert City/Location]

Sector: Luxury Automobile Service & Maintenance

About the Role

At Master’s Garage, we pride ourselves on delivering concierge-level service to owners of high-end, luxury vehicles. We are looking for a sophisticated and persuasive Customer Care Executive who understands that luxury service isn't just about fixing a car—it’s about managing a relationship.

You will be the primary point of contact for our elite clientele, ensuring their experience is seamless, transparent, and premium.

Key Responsibilities

• Client Relationship Management: Act as the face of Master’s Garage, handling inquiries, bookings, and service updates with high professional etiquette.

• Sales & Persuasion: Use your deep knowledge of the automobile industry to explain complex repairs and convince clients of the value of premium parts and preventive maintenance.

• Service Coordination: Translate technical mechanical issues into "customer-friendly" language while maintaining the prestige of our brand.

• Data Management: Maintain meticulous records of customer interactions, service histories, and feedback using Google Sheets and Microsoft Excel.

• Complaint Resolution: Handle high-pressure situations and demanding clients with grace, turning potential negatives into long-term loyalty.

• Reporting: Generate weekly performance reports and customer satisfaction (CSAT) summaries for the management team.

Required Skills & Qualifications

• Experience: 2–5 years of experience in the Automobile Industry (experience in luxury brands like Mercedes-Benz, BMW, Audi, or Jaguar Land Rover is a major plus).

• Communication: Exceptional verbal and written communication skills. You must be able to hold sophisticated conversations with HNI (High Net-worth Individual) clients.

• Convincing Power: Proven ability to upsell services and handle objections effectively.

Technical Literacy: Proficiency in MS Excel (VLOOKUP, Pivot Tables, Formulas).

• Comfortable with Google Workspace (Sheets, Drive, Forms).

• Education: Graduate in any stream (Automobile Engineering or Business Management background preferred).

Personal Attributes

• Poise: Ability to stay calm and professional under pressure.

• Attention to Detail: Meticulous in data entry and follow-ups.

• Passion: A genuine interest in luxury cars and the latest automotive trends.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.