Customer Care Executive

Job Summary:

We are looking for a motivated and customer-focused individual to join our team as a Telesales and Customer Support Representative. In this dual-role position, you will be responsible for driving sales through outbound calls and providing exceptional support to existing and potential customers. Your goal is to increase customer satisfaction, generate sales opportunities, and build long-term relationships.

Key Responsibilities:

Telesales Duties:

• Make outbound calls to potential and existing customers to promote products/services.

• Explain product features, benefits, and pricing to customers.

• Achieve daily, weekly, and monthly sales targets.

• Follow up on leads and inquiries to convert prospects into customers.

• Maintain accurate records of all sales and customer interactions in the CRM system.

Customer Support Duties:

• Handle inbound customer inquiries via phone, email, or chat.

• Provide product information, troubleshoot issues, and resolve complaints in a timely manner.

• Escalate complex issues to the appropriate department when necessary.

• Ensure a high level of customer satisfaction through professional and positive communication.

• Collect customer feedback and relay insights to the management team.

Requirements:

• Proven experience in telesales, customer service, or a similar role.

• Excellent communication and interpersonal skills.

• Strong persuasion and negotiation abilities.

• Good problem-solving skills and a customer-first attitude.

• Ability to handle multiple tasks and work under pressure.

• Proficiency in using CRM software and MS Office tools.

• High school diploma or equivalent (Bachelor’s degree is a plus).

Benefits:

• Competitive salary and commission structure.

• Training and development opportunities.

• Flexible work environment.

• Health insurance and other employee benefits.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MGHR.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 25 Customer Care Executive at MGHR
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Night Shift.