Handle inbound and outbound calls to provide information about Ayurvedic and sexual wellness products.
• Understand customer needs and suggest the appropriate Ayurvedic treatments/products.
• Maintain a professional, respectful, and confidential conversation with clients regarding sensitive health issues.
• Explain product benefits, usage, pricing, and offers clearly.
• Convert inquiries into sales and meet monthly targets.
• Record customer details, orders, and feedback in CRM/software.
• Follow up with potential leads and existing customers for repeat sales.
• Coordinate with the dispatch and operations team to ensure timely delivery.
• Maintain knowledge of Ayurvedic products, sexual wellness solutions, and company guidelines.