Customer Care Executive

We are looking for a Customer Care Executive to boost our sales by communicating with current and possible customer/clients. The candidate will be required to gather information from the individual and suggest a probable service. To be able to provide the best Tele-Calling experience, the candidate must know how to convince the toughest of the seller to purchase our offering.

Looking for applicants comfortable with rotational shifts.

Responsibilities 

• Answering calls and resolving queries about Product or Company

• Noticing significant subtleties of every discussion

• Conveying verbal acknowledgements of offers to our Sales group for closing.

• Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunication technologies.

• Maintains operations by following policies and methodology and functional changes

• Keeps up quality service by adhering to organization guidelines

• Reaching potential or existing sellers/clients to advise them about an item or administration utilizing pre-defined scripts

• Responding to inquiries concerning things or the organization

• Posting questions to comprehend client necessities and close sales

• Considering the details of each offering and staying side by the side of updates to these contributions.

• Acquiring and updating an individual’s contact details

• Calling active or old sellers whenever needed

Requirements

• Proven experience as a telesales representative or other customer service role will be an add on 

• High School diploma; B.Sc/BA will be an added advantage

• Knowledge of the Native Languages (Hindi, Gujarati) English language will be an add on

• Knowledge of computer programs like (CRM software) and other telephone systems

• Proven track record of successfully meeting sales quota over the phone (if experienced)

• Ability to switch communication styles

Skills

• Proficient in Communication and Interpersonal Skills

• Research and record-keeping skills

• Verbal Communication

• Outstanding negotiation skills to resolve issues and address complaints

• Data entry skills 

• Closing skills

• Telephone skills
  

Experience Fresher and Experienced both can apply

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.