Customer Care Executive

We are looking for a Customer Care Executive to join our team at Elevate X Solutions. The role involves updating accurate data in databases, spreadsheets, and systems as required. With a collaborative environment and growth opportunities, the position offers a salary of ₹15,000 - ₹25,000.

Key Responsibilities:

1. Customer Interaction & Query Handling

• Handle inbound and outbound customer interactions via calls, chat, or email in a professional and courteous manner.

• Ensure first-contact resolution by addressing queries, complaints, or service requests effectively.

• Maintain a high standard of communication and empathy while engaging with customers.

2. Service Quality & Customer Satisfaction

• Achieve defined targets for customer satisfaction scores (CSAT/NPS).

• Record customer feedback and escalate unresolved issues to seniors for quick resolution.

• Consistently meet service quality benchmarks like AHT (Average Handling Time) and FCR (First Call Resolution).

3. Product & Process Knowledge

• Stay updated with product details, policies, and service processes to assist customers accurately.

• Participate in refresher trainings and contribute suggestions for process improvement.

• Maintain compliance with company guidelines and data protection norms.

4. Documentation & Reporting

• Accurately log all customer interactions in the CRM/system for record-keeping and analysis.

• Generate and maintain daily/weekly reports on call performance, issue categories, and feedback trends.

• Support audit and quality teams with required documentation.

5. Team Collaboration & Target Achievement

• Work closely with team leads and quality analysts to improve performance.

• Contribute to meeting daily, weekly, and monthly team targets (volume, quality, efficiency).

• Maintain a positive and collaborative work environment.

6. Continuous Improvement & Professionalism

• Identify recurring issues and suggest solutions to enhance customer experience.

• Demonstrate punctuality, discipline, and adherence to roster and attendance guidelines.

• Uphold the company’s image through professional conduct and proactive problem-solving.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 6 months of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Elevate X Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 50 Customer Care Executive at Elevate X Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.