Key Responsibilities:

• Handle customer queries and complaints across phone, email, chat, and social media channels.

• Ensure timely and effective resolution of customer issues, following defined processes and quality standards.

• Act as a customer advocate, capturing feedback and insights to suggest process improvements.

• Collaborate with operations, product, and service teams to ensure seamless customer experiences.

• Maintain detailed records of customer interactions using CRM systems.

• Achieve individual and team KPIs (e.g., CSAT scores, response time, resolution rate).

• Proactively identify recurring customer issues and recommend solutions.

• Assist with onboarding, service delivery updates, and post-service follow-ups.

• Participate in customer satisfaction surveys and initiatives to enhance the overall experience.

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Edunetwork Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Edunetwork Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.