Customer Care Executive

We are seeking a proactive and empathetic Customer Support Executive to join our team. The ideal candidate will be responsible for delivering exceptional service to our online customers, resolving inquiries efficiently and ensuring a seamless shopping experience across all digital touchpoints.

Key Responsibilities
• Handle customer queries via phone, email, live chat and social media.
• Assist customers with order placement, tracking, returns, refunds and cancellations.
• Resolve issues related to payments, product availability and delivery delays.
• Provide accurate product information and guide customers through the website/app.
• Maintain a deep understanding of company policies, promotions and product catalogue.
• Log and escalate unresolved issues to relevant departments for timely resolution.
• Document customer interactions and feedback to improve service quality.
• Build rapport with customers to enhance loyalty and satisfaction.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Credit Expert India.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 10 Customer Care Executive at Credit Expert India
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.