We are looking for a Customer care executive to join our team Digitide solutions. The role involves managing and updating information accurately and efficiently, supporting key data management processes, and performing various administrative tasks. The position offers 15500 to 18000 in hand and opportunities for growth.

JOB DESCRIPTION:

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

·          Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat

·          Listening to and understanding the customer’s requirements

·          Provide product / service details & benefits to Customers

·          Providing end to end solutions to the customer

·          Asking the correct questions – probing and prompting the customer wherever required

·          Timely and accurate capturing all the information given by the customer

·          Timely follow up with Brands as per Escalation matrix till closure

·    Staying current with knowledge of products/ processes & services offered by the client

·    Ensure full adherence to all the quality parameters and SOP

·    Cooperate with other Team members, SMEs and Team Leaders.

Ensure 100% adherence to schedule

·          Escalating the call to the team leader / manager, wherever desirable

·          Handling irate / demanding customers where necessary, in a tactical manner

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15500 - ₹18000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., CONNEQT BUSINESS SOLUTION LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 90 Customer Care Executive at CONNEQT BUSINESS SOLUTION LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.