Respond promptly to customer inquiries via phone, email, chat, or in-person.
Resolve customer complaints efficiently and with professionalism.
Provide accurate, valid, and complete information by using the right tools and resources.
Follow communication procedures, guidelines, and policies.
Maintain a high level of customer satisfaction through excellent service.
Escalate unresolved issues to the appropriate departments or team leads.
Keep records of customer interactions, process customer accounts, and file documents.
Identify and suggest ways to improve the customer experience.
Stay up to date with product knowledge and company policies.