Customer Care Executive

18,000 - 20,000 /month

Bhima Jewellery Madurai

Srinivasapuram, Thanjavur

1 - 3 years Experience in Telesales / Telemarketing

5 Openings

Full Time

Skills Required

Computer Knowledge

Communication Skill

Job Highlights

Sales Type: B2C Sales

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

Job Summary:

The Customer Relationship Executive (CRE) is responsible for building and maintaining strong customer relationships, handling customer enquiries, ensuring customer satisfaction, and supporting customer retention initiatives. The role focuses on delivering exceptional customer service and enhancing the overall customer experience.

Key Responsibilities:

Customer Service & Relationship Management

Welcome and assist customers visiting the showroom.
Handle customer enquiries, feedback, and service requests professionally.
Build and maintain long-term relationships with customers.
Ensure a positive and memorable customer experience.

Customer Follow-Up

Conduct follow-up calls for customer enquiries, purchases, and service requests.
Inform customers about new collections, offers, schemes, and promotional events.
Maintain regular communication with existing customers to enhance engagement.

Complaint Handling

Address customer complaints and concerns promptly.
Coordinate with relevant departments for issue resolution.
Ensure timely closure of customer grievances and maintain service standards.

Customer Database Management

Maintain and update customer records accurately.
Collect customer feedback and prepare reports for management.
Ensure confidentiality of customer information.

Sales Support

Assist the sales team in customer engagement activities.
Support customer retention and loyalty programs.
Generate referrals and encourage repeat business.

Reporting & Coordination

Prepare customer interaction and feedback reports.
Coordinate with showroom and marketing teams for customer-related activities.
Maintain records of customer communication and service requests.

Required Qualifications:

Any Bachelor's Degree.
Customer Service or CRM certifications will be an added advantage.

Experience:

0 to 3 years of experience in Customer Service, Customer Relationship Management, Telecalling, or Retail Operations.
Freshers with excellent communication skills can also apply.

Required Skills:

Customer Relationship Management (CRM)
Customer Service Excellence
Communication Skills
Complaint Handling
Telecalling & Follow-Up
Customer Retention
Relationship Building
Problem Solving
Data Management
Microsoft Excel & Basic Computer Skills

Key Performance Indicators (KPIs):

Customer Satisfaction Score
Customer Retention Rate
Customer Follow-Up Effectiveness
Complaint Resolution Time
Customer Feedback Rating
Repeat Customer Engagement

Preferred Industry:

Jewellery Retail / Retail Industry / Hospitality / Banking / Customer Service

Interview Date: 28th & 29th June 2026
Interview timing: 10:00 AM to 03:00 PM
Interview Venue: Hotel Parisutham, 55, GA Canal Rd, Attar Mohalla, Thanjavur, Tamil Nadu 613001
Contact Person: Mr. Prabhakaran - HR Manager - 7092344411/9445830168

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Bhima Jewellery Madurai?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Communication Skill for this Customer Care Executive job offered by Bhima Jewellery Madurai.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹20,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Srinivasapuram, Thanjavur.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge, Communication Skill.
Where is this job located?
Ans : This Customer Care Executive job is located in Srinivasapuram, Thanjavur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Communication Skill along with 1-3 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 5 openings available.