Telesales Customer Care Executive

Customer Care Executive – Job Description

Position

Customer Care Executive

Job Type

Full-Time

Location

Coimbatore (Kallapalayam)

Job Summary

Al Ameera Apparel is looking for a friendly, customer-focused, and professional Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, processing orders, and ensuring an excellent customer experience through phone, email, WhatsApp, and other communication channels.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Respond to customer inquiries via phone, email, and WhatsApp.

• Provide accurate information about products, services, and order status.

• Process customer orders and update order details in the system.

• Resolve customer complaints promptly and professionally.

• Coordinate with warehouse and logistics teams to ensure timely order dispatch.

• Follow up with customers regarding deliveries and service requests.

• Maintain accurate customer records and communication logs.

• Escalate complex issues to the appropriate department when required.

• Build and maintain positive customer relationships.

• Meet daily productivity and service quality targets.

• Ensure customer satisfaction by providing timely and effective support.

Eligibility

• Any Graduate

• Freshers and Experienced Candidates are welcome to apply.

• Basic Computer Knowledge.

• Good communication skills in Tamil (Basic English is an added advantage).

• Customer-focused attitude and willingness to learn.

• Language Requirement Kannada proficiency is mandatory.

Required Skills

• Excellent Communication Skills

• Customer Service Orientation

• Active Listening

• Problem-Solving Skills

• Time Management

• Teamwork

• MS Office (Word & Excel)

• Basic Email Handling

• Data Entry Skills

• Positive Attitude

Preferred Qualifications

• Previous experience in Customer Care, Telecalling, or Customer Support is preferred but not mandatory.

• Knowledge of CRM software is an added advantage.

• Experience in the apparel, retail, or e-commerce industry is preferred.

Salary & Benefits

• Salary: ₹15,000 – ₹18,000 per month

• Training Provided

• Career Growth Opportunities

• Friendly & Professional Work Environment

• Weekly Sunday Off

Working Hours

• Monday to Saturday

• Shift: 9:00 AM – 7:00 PM

• Sunday – Fixed Weekly Off

Documents Required

• Updated Resume

• Aadhaar Card

• PAN Card

• Passport-size Photographs

• Educational Certificates

How to Apply

Interested candidates can attend a walk-in interview or contact the HR department.

HR Contact: Vignesh
Mobile: 9384820144

Company: AL AMEERA APPAREL

Address:
3/64, Kallapalayam (Post),
Chettipalayam to Palladam Road,
Chettipalayam,
Coimbatore – 641201, Tamil Nadu.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.