Cruise sales

The Cruise Sales Specialist converts warm leads and inquiries into confirmed cruise bookings. By acting as a consultative expert, you will guide clients through the nuances of different cruise lines, ship classes, cabin types, and shore excursions, maximizing revenue through strategic upselling while creating a seamless pre-boarding experience.

Key Responsibilities

• Consultative Selling: Handle high-volume inbound/outbound calls, chats, and emails to match travelers with the perfect cruise line (e.g., luxury, contemporary, river, or expedition) based on their budget and style.

• Complex Inventory Management: Navigate live booking engines to secure staterooms, explain deck placements (e.g., mid-ship vs. aft, balcony vs. interior), and manage dining time allocations.

• Maximizing Cart Value (Upselling): Actively promote high-margin add-ons, including pre/post-cruise hotel stays, flight arrangements, travel protection insurance, specialty dining packages, and shore excursions.

• Promotion & Incentive Tracking: Stay sharply up-to-date on rapidly changing cruise line promotions, wave seasons, past-guest loyalty perks, and group booking discounts.

• Pipeline Management: Maintain meticulous data entry inside the CRM to nurture past clients, handle booking modifications, process deposits, and send out final payment reminders.

Required Skills & Qualifications

• Experience: 1–3 years of proven sales experience. Prior experience specifically selling cruises, hospitality packages, or high-ticket vacation products is highly preferred.

• Systems Familiarity: Experience using major cruise line booking portals (e.g., CruisingPower, Polar) or traditional GDS interfaces is a major advantage.

• Cruise Product Knowledge: A strong understanding of the distinct identities of major cruise brands (e.g., Royal Caribbean, Carnival, Celebrity, Viking) and key global cruise regions (Caribbean, Alaska, Mediterranean, European Rivers).

• Communication & Resilience: Superior phone etiquette with the emotional stamina to handle a high volume of outbound follow-ups and overcome price objections.

• Target Focus: Highly motivated by hitting daily call metrics, conversion rates, and monthly revenue quotas.

Key Performance Indicators (KPIs)

• Gross Booking Value (GBV): Total monthly revenue generated from cruise and add-on sales.

• Conversion Rate: The percentage of assigned leads or inbound inquiries successfully converted into deposited bookings.

• Ancillary Attach Rate: Success rate in attaching travel insurance, flights, and excursions to base cabin bookings.

⚓ Industry Insight: If you are structuring compensation for this role, the industry standard relies heavily on a base salary paired with performance-based commissions. Offering extra incentives for high-margin attachments (like cruise insurance or shore excursions) is the fastest way to boost your agency's profitability.

• It is a Full Time Telesales / Telemarketing job for candidates with 4 - 6 years of experience.