Collection Team Leader

Job Description:

We are looking for an experienced Collection Team Leader (Telecalling) to manage and lead a team of 5–10 telecallers. The candidate will be responsible for achieving monthly collection targets, handling escalated customer calls for negotiation and settlement, and building a high-performing collection team.

Key Responsibilities:

• Lead, manage, and motivate a team of 5–10 collection telecallers.

• Handle 50–100 calls per day for payment negotiations and settlements.

• Ensure the team achieves a minimum monthly collection target of ₹8–10 lakhs.

• Monitor daily performance, call quality, and recovery reports.

• Guide and train team members on collection techniques and communication skills.

• Hire and build your own telecalling team as required.

• Maintain proper MIS reports and share daily/weekly updates with management.

• Ensure compliance with company policies and maintain professionalism in all interactions.

Requirements:

• 1–3 years of experience in loan collection / recovery (banking, NBFC, or fintech sector preferred).

• Background in loan collections / debt recovery / recovery process preferred.

• Strong leadership, communication, and negotiation skills.

• Target-driven and able to work under pressure.

• Basic computer knowledge (Excel, CRM tools, etc.).

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.

More about this Collection Team Leader job

1. What is the eligibility criteria to apply for this Collection Team Leader job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹55000 per month + Incentives that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Collection Team Leader job?
   Ans: This Collection Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Team Leader job?
   Ans: No, there is no fee applicable for applying this Collection Team Leader job and during the employment with the company, i.e., Acuerdo India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Team Leader role?
   Ans: There is an immediate opening of 50 Collection Team Leader at Acuerdo India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Collection Team Leader job?
   Ans: This Collection Team Leader job has Day Shift.