Telesales Collection Manager

Urgent Hiring For Collection Manager

Position: Collection Manager
Location: Noida, Sector 16, Uttar Pradesh
Working Days: Monday to Saturday
Working Hours: 9:30 AM to 6:00 PM
Weekly Off: Sunday
Department: Student Fee Collection / Finance Operations
Employment Type: Full-Time

Contact: +91 956042260

About the Role

We are looking for a proactive and target-oriented Collection Manager to manage student fee collections, payment follow-ups, pending dues, and instalment recoveries. The candidate will be responsible for ensuring timely fee payments from registered students, maintaining accurate collection records, following up on committed payment dates, and achieving daily and monthly collection targets.

The ideal candidate should have strong communication, follow-up, negotiation, and relationship-management skills, along with the ability to work in a target-driven environment.

Key Responsibilities

1. Student Fee Collection

• Collect pending student fees within the defined payment timelines.

• Ensure students make their next instalment or outstanding balance as per the agreed schedule.

• Follow up with registered students regarding upcoming and overdue payments.

• Maintain a systematic approach to ensure timely recovery of pending fees.

• Identify overdue accounts and take appropriate follow-up actions.

2. Payment Follow-Up

• Conduct regular follow-ups with students through calls, WhatsApp, SMS, and other approved communication channels.

• Maintain a record of committed payment dates and ensure timely follow-up.

• Remind students about upcoming instalment due dates before the payment deadline.

• Handle payment-related queries and coordinate with relevant internal teams whenever required.

• Maintain professional and courteous communication while following up for payments.

3. Collection Target Achievement

• Achieve assigned daily, weekly, and monthly collection targets.

• Prioritize high-value and overdue pending accounts to maximize collections.

• Develop an effective follow-up plan based on pending payment schedules.

• Monitor individual collection performance and take corrective action wherever required.

• Contribute towards improving the overall collection efficiency of the organization.

4. Records & MIS Management

• Maintain accurate daily records of:

  • Total collections received

  • Pending student fees

  • Upcoming instalments

  • Overdue payments

  • Committed payment dates

  • Follow-up status

• Update collection data regularly in Excel, CRM, ERP, or other systems used by the organization.

• Ensure all payment commitments and follow-up activities are properly documented.

• Prepare daily and monthly collection reports for management.

5. Reporting & Coordination

• Share daily collection and pending-fee status with management.

• Provide regular updates regarding students who have delayed or failed to make committed payments.

• Coordinate with the admissions, counselling, accounts, and management teams wherever required.

• Escalate critical or long-pending cases to the appropriate authority.

• Provide insights regarding collection performance, pending dues, and recovery challenges.

6. Student Relationship Management

• Maintain professional relationships with students while handling payment discussions.

• Understand genuine payment-related concerns and communicate available options as per company policy.

• Resolve basic payment-related queries and ensure a smooth collection process.

• Maintain a professional, persuasive, and solution-oriented approach during difficult conversations.

Required Skills

• Excellent verbal communication and interpersonal skills.

• Strong follow-up and persuasion abilities.

• Target-oriented and result-driven approach.

• Good negotiation and convincing skills.

• Ability to handle payment-related conversations professionally.

• Strong organizational and time-management skills.

• Good knowledge of MS Excel / Google Sheets and basic MIS reporting.

• Ability to maintain accurate records and follow systematic processes.

• Ability to handle multiple student accounts simultaneously.

• Strong ownership and accountability towards collection targets.

• Comfortable working in a fast-paced, target-driven environment.

Preferred Candidate Profile

• Candidates with experience in student fee collection, education counselling, telecalling, collections, loan/EMI collection, customer retention, or payment recovery will be preferred.

• Experience in an educational institute, coaching institute, ed-tech company, training institute, or similar organization will be an advantage.

• Candidates with strong telesales/telecalling and follow-up experience may also be considered.

• Candidates should be comfortable making a high volume of calls and maintaining daily follow-up records.
  

Key Performance Indicators (KPIs)

The candidate's performance will primarily be evaluated on:

• Daily and monthly collection achieved.

• Collection target achievement percentage.

• Number of pending accounts successfully followed up.

• Recovery of overdue fees.

• Timely follow-up on committed payment dates.

• Accuracy of collection and pending-fee records.

• Daily reporting and MIS compliance.

• Student payment conversion and recovery rate.
  

Ideal Candidate

The ideal candidate should be highly persistent, confident, disciplined, and target-oriented, with the ability to professionally convince students to clear their pending fees and maintain regular instalment payments. Strong communication and consistent follow-up are essential for success in this role.

Contact: +91 956042260

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 6+ years Experience.