Collection Executive

Position: Tele Collection Executive
Process Type: Loan Penalty Recovery (Soft Calling)
Experience Required: Minimum 6 months in calling / tele-collection / customer support
Location: [Thane West]
Employment Type: Full-Time

Key Responsibilities

• Make outbound calls to customers regarding loan penalty / overdue reminders

• Handle calls in a polite, professional, and customer-friendly manner

• Explain outstanding amounts, due dates, and payment options clearly

• Follow up with customers and update call remarks in the system

• Resolve basic customer queries related to loan accounts

• Ensure no harassment or pressure tactics are used during calls

• Maintain compliance with company policies and calling guidelines

Process Highlights

• Soft calling process only (No aggressive recovery)

• No field work

• Customer relationship–focused communication

• Structured calling scripts and support provided

Eligibility Criteria

• Minimum 6 months experience in:

  • Tele calling / Tele collection / Customer support / Loan calling

• Good communication skills in Hindi (English/regional language is a plus)

• Basic computer knowledge & ability to update CRM

• Ability to handle customers calmly and professionally

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.