Client Relationship Manager

Job Title:

Customer Success Manager / Customer Relationship Manager – Post Sales (Inside)
(Luxury Home Décor & Interiors – Inside Sales / CRM)

About the Company:

Celestile – The Luxury Home Décor & Interior is a premium brand offering high-end interior solutions and luxury home décor for residential and commercial clients. We are seeking a committed, customer-centric professional for a long-term association.

Job Overview:

We are hiring a Customer Success Manager / Customer Relationship Manager (Post Sales – Inside) to manage end-to-end customer experience post-sale. The role includes customer engagement, coordination with internal teams, complaint resolution, and ensuring timely delivery and installation, aligned with luxury brand standards.

Key Responsibilities:

Pre-Sales (Lead Handling & Conversion):

• Proactively engage with leads generated through digital platforms such as Facebook and Instagram.

• Present and explain Celestile’s luxury interior and home décor solutions to prospective customers.

• Qualify prospects, address customer queries, and drive conversion by scheduling showroom visits.

• Maintain accurate lead records, follow-ups, and customer data in the CRM system.

• Coordinate with sales consultants and design teams to schedule and confirm customer appointments.

• Ensure high standards of call etiquette, professionalism, and customer engagement in line with brand guidelines.

Post-Sales (Customer Success & CRM Support):

• Serve as the primary point of contact for customers post sales closure.

• Provide timely updates on order processing, dispatch, delivery, and installation status.

• Coordinate with logistics, warehouse, and operations teams for accurate order execution.

• Schedule installation appointments and monitor service quality to meet Celestile’s standards.

• Register customer complaints in CRM and ensure resolution within defined TAT.

• Conduct post-installation follow-ups to assess customer satisfaction.

• Build and nurture long-term customer relationships to drive repeat business and referrals.

• Maintain structured CRM documentation and prepare daily/weekly MIS reports for management review.

• Provide operational support to the showroom during peak hours as required.

• Represent Celestile professionally at all customer touchpoints, upholding luxury brand values.

Note: The above roles and responsibilities are indicative. Actual responsibilities may vary and will be explained by the Director during discussion.

Work Model & Timings:

• No Work From Home / No Hybrid

• Work from Office Only

• Monday to Saturday

• 10:30 AM – 07:30 PM

Job Role:

Professional Telecaller / CRM Executive (Female)
(Hospitality background preferred – First Preference)

Required Skills & Qualifications:

• Gender: Female candidates only

• Education: MBA / BBA / Any Bachelor’s Degree (Mandatory)

• Experience: 1–5 years (Luxury home décor, interiors, hospitality, or customer-handling experience preferred)

• Languages: English, Hindi, Telugu (Mandatory)

• Skills:

  • Excellent communication and interpersonal skills

  • Strong convincing and negotiation ability

  • Customer-focused and service-oriented mindset

  • Basic computer knowledge; CRM experience preferred

• Personality: Soft-spoken, professional, and pleasing demeanor

Age Criteria:

• Below 35 years

Additional Requirements:

• Immediate joiner preferred

• Willingness to relocate to Shamshabad by mid-June 2026

• Target-driven and professional mindset

• Long-term association expected

Salary & Benefits:

• Salary based on experience and suitability (Not fixed)

• Performance-based incentives

• Health Insurance

• Provident Fund

• Cell phone reimbursement

• Supportive work environment with career growth opportunities

How to Apply:

Email your resume to:

• hr@celestile.com

• edward@celestile.com

WhatsApp your resume to: 8008003232

Required Details for Application:

• Notice Period

• Last Net Salary Drawn

• Language Proficiency (English, Hindi, Telugu)

• Expected Salary / As per Company Norms

Company & Location Details:

Website: celestile.com

• It is a Full Time Telesales / Telemarketing job for candidates with 3 - 5 years of experience.