Telesales Career Counsellor

Job Summary:

As a Career Counselor, you will be responsible for guiding prospective students through the enrollment process, providing information about courses, clarifying admission procedures, and ensuring a smooth and positive experience for students. Your role will involve building strong relationships with potential students, understanding their educational needs, and helping them make informed decisions.

Key Responsibilities:

• Respond to inquiries from prospective students via phone, email, social media, and in person.

• Provide detailed information about courses, programs, admission requirements, and financial options.

• Conduct telephonic, virtual, and face-to-face counseling sessions with prospective students.

• Follow up with students to ensure the successful completion of the admission process.

• Maintain accurate records of student interactions and update CRM systems regularly.

• Collaborate with the marketing team for lead generation and conversion.

• Achieve monthly and quarterly enrollment targets.

• Stay updated on course offerings.

Qualifications:

• Bachelor’s degree in any field

• Proven experience as an Admission Counselor, Sales Executive (preferably in the education sector).

• Strong communication, negotiation, and interpersonal skills.

• Proficiency in MS Office and experience with CRM software is a plus.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Strong organizational and time management skills.

• Fluency in English and Malayalam

Preferred Skills:

• Experience in the education industry, especially EdTech or training institutes.

• Understanding of sales techniques and customer relationship management.

• Ability to build rapport with students and provide personalized guidance.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.