Call Quality Analyst

call center quality analyst monitors and evaluates agent interactions (calls, emails, chats) to ensure consistent, high-quality service, identifying areas for improvement and providing actionable feedback to enhance customer experience and agent performance. 

·         Core Responsibilities:

·         Call Monitoring and Evaluation: Listening to recorded calls, evaluating interactions based on pre-defined criteria, and assessing agent performance. 

·         Data Analysis: Analyzing call data, identifying trends, and pinpointing areas for improvement in agent performance and processes. 

·         Feedback and Coaching: Providing constructive feedback to agents, helping them improve their skills and performance, and ensuring they adhere to company standards. 

·         Process Improvement: Identifying and implementing process improvements to enhance customer experience and agent efficiency. 

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 3 years of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., TEAMWORKS UNITED LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 5 Call Quality Analyst at TEAMWORKS UNITED LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has Day Shift.