Telesales Call Quality Analyst

Vahan, we are building the first AI powered recruitment marketplace for India’s 300 million

strong Blue Collar workforce, opening doors to economic opportunities and brighter futures.

Already India’s largest recruitment platform, Vahan is supported by marquee investors like

Khosla Ventures, Y Combinator, Airtel, Vijay Shekhar Sharma (CEO, Paytm), and leading

executives from Google and Facebook.

Our customers include names like Swiggy, Zomato, Rapido, Zepto, and many more. We

leverage cutting-edge technology and AI to recruit for the workforces of some of the most

recognized companies in the country.

Our vision is ambitious: to become the go-to platform for blue-collar professionals worldwide,

empowering them with not just earning opportunities but also the tools, benefits, and support

they need to thrive. We aim to impact over a billion lives worldwide, creating a future where

everyone has access to economic prosperity.

If our vision excites you, Vahan might just be your next adventure. We’re on the hunt for driven

individuals who love tackling big challenges. If this sounds like your kind of journey, dive into the

details and see where you can make your mark.

Key Responsibilities

- Call auditing: Objectively evaluate a target volume of recorded calls on a daily basis

against a structured scorecard covering script adherence, objection handling, disposition

accuracy, candidate experience, and compliance

- Disposition governance: Verify that telecallers are tagging calls with the correct

disposition codes and flag any incorrect tags or call notes

- Feedback loops: Pass on Centre Level and Agent-Level reports to the leadership at the

partner, as well as Vahan’s representatives managing the centre on a weekly basis

- Pattern identification: Identify and surface systemic issues across calling processes for

long term fixes

- Process improvement: Contribute to improvement of the scripts, training content,

disposition tags and overall QA framework basis consistent findings from audits

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 4 years of experience.