Call Quality Analyst

10,000 - 20,000 /month

Lifesync Creations Private Limited

Kalkaji, Delhi

6 - 60 months Experience in Telesales / Telemarketing

2 Openings

Full Time

Sales Type: Healthcare

12th Pass and above

All genders

6 days working | Day Shift

Listen to and evaluate inbound/outbound customer calls, emails, or chats based on defined quality parameters
Conduct regular call audits and score interactions using quality evaluation forms
Ensure agents follow scripts, processes, and compliance guidelines
Identify gaps in communication, process adherence, and soft skills
Provide constructive feedback and coaching inputs to agents and team leaders
Prepare and maintain audit reports, scorecards, and performance dashboards
Highlight recurring issues and suggest process improvements
Participate in calibration sessions with operations and training teams
Monitor customer satisfaction indicators and service quality trends
Ensure adherence to regulatory and company compliance standards

It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 5 years of experience.

What qualifications and experience are required for this Call Quality Analyst position?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Call Quality Analyst job ranges between ₹10,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalkaji, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Call Quality Analyst job is open for both male and female candidates.
Where is this job located?
Ans : This Call Quality Analyst job is located in Kalkaji, Delhi.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹10,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.