Call Quality Analyst

25,000 - 30,000 /month

Devriz Fashion Lifestyle

Preet Vihar, Delhi

2 - 4 years Experience in Telesales / Telemarketing

5 Openings

Full Time

Skills Required

Domestic Calling

Outbound/Cold Calling

Job Highlights

Sales Type: BPO

Languages: Hindi

Graduate and above

Males Only

6 days working | Day Shift

Job Description

Monitor and audit inbound/outbound calls as per quality guidelines
Evaluate calls using quality scorecards and audit sheets
Ensure adherence to process, scripts, and compliance standards
Identify errors, gaps, and areas of improvement
Provide constructive feedback and coaching to agents
Conduct calibration sessions with operations and training teams
Track KPIs like CSAT, quality scores, and SLA adherence
Prepare daily/weekly/monthly audit reports
Maintain proper documentation of audits and feedback
Support continuous process improvement initiatives

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 2 - 4 years of experience.

More about this Call Quality Analyst job

What are the eligibility criteria for this Call Quality Analyst job?
Ans : Candidates should have a Graduate and above qualification with 2-4 years of experience and skills like Domestic Calling, Outbound/Cold Calling for this Call Quality Analyst job offered by Devriz Fashion Lifestyle in Preet Vihar, Delhi.
What salary is offered for this Call Quality Analyst job?
Ans : The salary for this Call Quality Analyst job ranges between ₹25,000-₹30,000 per month.
What shift and timings does this job follow?
Ans : This Call Quality Analyst job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Preet Vihar, Delhi.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-4 years of experience can apply for this Call Quality Analyst job. Only male candidates can apply.
What does the role of Call Quality Analyst involve?
Ans : As a Call Quality Analyst, your work will involve skills like Domestic Calling, Outbound/Cold Calling. This role is part of Telesales / Telemarketing category.
Where is this job located?
Ans : This Call Quality Analyst job is located in Preet Vihar, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Outbound/Cold Calling along with 2-4 years of experience is ideal for this Call Quality Analyst job.
Why should you apply for this Call Quality Analyst job?
Ans : This Call Quality Analyst job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.