Call Centre BPO Executive

11,500 - 23,099 /month*

Pace Setters Business Solutions Private Limited

Bhandup (West), Mumbai

₹1,500 incentives included

0 - 2 years Experience in Telesales / Telemarketing

13 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Lead Generation

Outbound/Cold Calling

Convincing Skills

Communication Skill

Job Highlights

Sales Type: BPO

All Education levels

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a motivated and professional BPO Calling Specialist to join our dynamic team. This role is crucial for maintaining positive customer relationships and supporting key business operations across multiple processes. The ideal candidate will possess excellent communication and soft skills, as they will be handling a mix of sales (soft selling), collections (soft approach), welcome calling, and verification processes.Key Responsibilities * Soft Sales: Engage with potential customers in a friendly, persuasive manner to introduce and soft-sell products or services. Focus on understanding customer needs rather than aggressive selling. * Soft Collections: Contact customers with outstanding balances using a polite, empathetic, and professional approach to negotiate payment arrangements and resolve issues. Maintain a strong focus on customer retention and goodwill. * Welcome Calling: Proactively contact new customers/clients to welcome them aboard, ensure a smooth onboarding process, and answer initial queries. * Verification: Accurately and efficiently verify customer data, documents, or application details over the phone, ensuring compliance with internal policies and regulatory standards. * Customer Service: Address customer inquiries, resolve issues, and provide accurate information regarding products and services in a professional and timely manner. * Documentation: Accurately log all call details, outcomes, and follow-up actions in the CRM system.Process Tie-upsThe successful candidate will be working on critical processes tied up with major financial institutions and corporations, including: * Tata * HDFC Bank * ICICI Bank * Poonawalla Fincorp * Bandhan Bank * Kotak Bank * And other potential partners.Qualifications and Skills * Excellent communication skills in [Specify Language, e.g., English, Hindi, Regional Language] – verbal * Exceptional soft skills, including empathy, patience, active listening, and conflict resolution. * Proven ability to handle challenging conversations (e.g., collections) with professionalism and a non-aggressive approach. * Basic computer literacy and proficiency in using CRM software (or ability to learn quickly). * Prior experience in a BPO, call center, customer service, or tele-calling role is a plus.Compensation and Benefits * Salary Range: ₹11,500 to ₹21,599 per month. * Note: The final salary package will be highly dependent on the candidate's experience, skill set, and performance during the interview process.

Other Details

It is a Full Time Telesales / Telemarketing job for candidates with 0 - 2 years of experience.

More about this Call Centre BPO Executive job

What is the eligibility criteria to apply for this Call Centre BPO Executive job?
Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹11500 - ₹23000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Call Centre BPO Executive job?
Ans: This Call Centre BPO Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Call Centre BPO Executive job?
Ans: No, there is no fee applicable for applying this Call Centre BPO Executive job and during the employment with the company, i.e., Pace Setters Business Solutions Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Call Centre BPO Executive role?
Ans: There is an immediate opening of 13 Call Centre BPO Executive at Pace Setters Business Solutions Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
What are the timings of this Call Centre BPO Executive job?
Ans: This Call Centre BPO Executive job has Day Shift.