A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 30,000 /month
Complete Resources Private Limited
Sector 20 Gurgaon, Gurgaon
0 - 5 years Experience in Telesales / Telemarketing
Full Time
Job Summary
We are looking for a customer-focused and proactive Call Center Agent to join one of our leading clients in the Energy Storage Solutions & Electronics Manufacturing Industry. The incumbent will be responsible for handling inbound and outbound calls, addressing customer queries, generating leads, scheduling service requests, and ensuring a seamless customer experience. The ideal candidate should possess excellent communication skills and be comfortable working in a fast-paced
environment.
Language Proficiency:
Hindi + Punjabi / Odia / Marathi / Telugu / Tamil / Malayalam / Kannada / Gujarati
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer inquiries regarding solar products and services.
Generate and qualify leads for the sales team.
Schedule site visits, installations, and service appointments.
Resolve customer complaints and escalate complex issues to the concerned team.
Maintain accurate customer records in the CRM system.
Follow up with customers to ensure timely resolution of queries.
Coordinate with Sales, Service, and Operations teams for issue resolution.
Achieve individual productivity and quality targets.
Ensure adherence to organizational processes and customer service standards.
Required Skills
Excellent verbal communication skills.
Strong customer service orientation.
Active listening and problem-solving abilities.
Basic computer knowledge and proficiency in MS Office.
Ability to work in rotational shifts, if required.
Good interpersonal and multitasking skills.
Experience in using Leadsquare
High Demand
