Call Center Executive

JOB INTRODUCTION:
As a Program Guide (Telecaller), you will be the first point of contact for individuals interested in learning more about our programs. Your primary responsibility will be to provide information to prospective customers over the phone, help them understand various program details, answer their queries, and guide them through the enrollment or registration process.

ROLES & RESPONSIBILITIES

• Connect with leads, nurture them, and convert into student inquiries, guiding them through the entire admission process from start to finish.

• Provide detailed information about available IT courses, payment plans, and address all student questions, ensuring clarity and understanding of the programs offered.

• Proactively follow up with candidates regarding course enrollment, timely joining, and ensure prompt payment for course fees.

• Regularly follow up with candidates for any outstanding payments, ensuring collections are made within the required timeframe.

• Consistently meet or exceed the enrollment and payment targets set by the Reporting Manager, ensuring organizational goals are met.

• Perform any other duties or tasks assigned by the Reporting Manager to support the smooth functioning of the admissions process.

JOB QUALIFICATION & SKILL SETS:

Minimum of a high school diploma (12th grade) or equivalent.
Courses or certifications related to communication, customer service, or sales (desirable but not mandatory).
Previous experience in telecalling, customer service, or sales is a plus but not essential, especially for entry-level positions.
Experience in handling customer queries and providing information over the phone or in a virtual environment is beneficial.

ABOUT ITVEDANT:

Itvedant, India's fastest-growing software training institute, offers a wide range of IT courses dedicated to shaping the future of its students comprehensively. With 12 branches across India and a dedicated head office in Thane, Itvedant has a strong team of over 350 full-time employees. Known for its exceptional workplace culture and commitment to employee career growth, Itvedant stands out as a leading organization in the IT training sector.

 Perks & Benefits : 

Attractive incentives

Pick-up and drop facility

Compliance benefits (PF/ESIC)

Refreshments provided

Celebrations and team events

Monetary rewards and recognition

Opportunity to win an international tour

Opportunity to win a tour within Incredible India

Annual Picnic 

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 5 years of experience.

More about this Call Center Executive job

1. What is the eligibility criteria to apply for this Call Center Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Call Center Executive job?
   Ans: This Call Center Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Center Executive job?
   Ans: No, there is no fee applicable for applying this Call Center Executive job and during the employment with the company, i.e., ITVEDANT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Center Executive role?
   Ans: There is an immediate opening of 7 Call Center Executive at ITVEDANT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Call Center Executive job?
   Ans: This Call Center Executive job has Day Shift.