Telesales Business Development Executive

Job Description – Business Development Executive (BDE)

Position: Business Development Executive (BDE)

Department: Sales / D2C

Industry: Skincare & Wellness

Work Type: Full-time

Working Days: 6 days a week

Weekly Off: 1 rotational week off

Working Hours: 9:30 AM – 6:30 PM

About the Role

We are looking for a motivated and results-oriented Business Development Executive (BDE) to join our D2C sales team. The candidate will be responsible for connecting with leads generated through various channels, understanding customer requirements, explaining our products/services, handling queries, and converting leads into successful sales.

The ideal candidate should have strong communication, convincing, negotiation, and customer-handling skills, along with a result-oriented approach.

Key Responsibilities

• Make outbound calls to D2C leads generated through digital marketing and other channels.

• Understand customer requirements and recommend suitable products/services.

• Explain product features, benefits, pricing, offers, and processes clearly to customers.

• Follow up with interested and potential customers regularly.

• Convert qualified leads into successful sales and achieve assigned targets.

• Handle customer objections professionally and use effective convincing and negotiation techniques.

• Maintain a positive and professional interaction with customers.

• Update all calls, follow-ups, lead status, and sales information accurately in the CRM.

• Ensure timely follow-up on pending and interested leads.

• Maintain proper records of customer conversations and requirements.

• Coordinate with the sales and operations teams wherever required.

• Work towards improving lead conversion and overall sales performance.

• Meet daily, weekly, and monthly calling and conversion targets.

• Required Skills

• Excellent verbal and written communication skills.

• Strong convincing and persuasion skills.

• Good customer-handling and relationship-building abilities.

• Strong follow-up and negotiation skills.

• Target-oriented and self-motivated approach.

• Ability to handle customer objections effectively.

• Basic to good CRM knowledge and experience.

• Comfortable with regular outbound calling.

• Ability to understand customer needs and recommend appropriate solutions.

• Good problem-solving and interpersonal skills.

• Ability to work in a fast-paced D2C sales environment.

  Eligibility

• Experience: 6 months+ in BDE, Inside Sales, Telesales, Tele calling, D2C Sales, or a similar role preferred.

• Freshers with excellent communication and convincing skills may also be considered.

• Candidates with experience in D2C, skincare, wellness, beauty, healthcare, or related industries will be preferred.

• Performance Parameters

• Lead-to-conversion ratio

• Daily/weekly/monthly sales achievement

• Calling and follow-up performance

• CRM accuracy and timely updates

• Customer engagement and handling

• Lead follow-up efficiency

• Achievement of assigned sales targets

• Opportunity to work with a growing D2C skincare & wellness brand.

• Structured sales process and training.

• Performance-based growth opportunities.

• Supportive and professional work environment.

• Opportunity to develop expertise in sales, customer handling, CRM, and D2C business operations.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 6+ years Experience.