Handle and respond to enquiries received through IndiaMART, TradeIndia, Justdial, Google Business, company website, and other B2B platforms.
Contact prospective customers through calls, emails, and WhatsApp to understand their requirements.
Qualify leads and identify genuine business opportunities.
Generate new leads through online portals and digital platforms.
Prepare and share quotations, proposals, and product specifications.
Follow up regularly with customers until order closure.
Maintain customer data, enquiry status, and follow-up details in CRM or Excel.
Coordinate with the sales, production, and dispatch teams for timely execution.
Develop and maintain strong relationships with new and existing customers.
Achieve monthly targets for lead conversion, quotations, and order booking.
Update product catalogs, pricing, and company profile on IndiaMART and other platforms.
Monitor competitor activities and market trends.
Resolve customer queries and ensure high customer satisfaction.
Generate daily, weekly, and monthly MIS reports on enquiries, conversions, and sales.
Support marketing campaigns and promotional activities to increase lead generation.
Key Responsibilities (KPIs)
Respond to all enquiries within the defined TAT.
Generate qualified leads from online platforms.
Submit quotations within the stipulated time.
Convert enquiries into confirmed orders.
Achieve monthly sales and revenue targets.
Maintain an accurate customer database.
Ensure timely follow-up and customer engagement.
Skills Required
Excellent communication and negotiation skills.
Experience with IndiaMART, TradeIndia, Justdial, and other B2B portals.
Knowledge of CRM software and MS Excel.
Strong follow-up and persuasion skills.
Ability to prepare quotations and commercial offers.
Customer-focused with good problem-solving ability.
Basic understanding of digital marketing and online lead generation.
Time management and multitasking skills.
Preferred Qualification
Education: Any Graduate / MBA (Marketing preferred)
Experience: 1–3 years in Business Development, Inside Sales, B2B Sales, or Online Lead Management.