Business Advisor

An Airtel Retention Outbound job involves strategically keeping existing customers by analyzing behavior, tackling churn, offering tailored plans (like data/VAS), managing digital adoption (Thanks App), handling escalations, and working with sales/network teams, requiring strong analytical, negotiation, and communication skills to boost loyalty and revenue. Roles focus on improving customer experience, reducing churn via proactive campaigns, and driving revenue from low-value users. 

Key Responsibilities

• Strategy Implementation: Design and execute retention strategies, including targeted campaigns for high-risk (probable churn) and low-value customers.

• Churn Reduction: Minimize customer drop-offs (gross churn) and win back non-recharging users through win-back initiatives.

• Customer Engagement: Analyze usage patterns to offer personalized plans, services (data, value-added services), and increase uptake of digital tools like the Airtel Thanks app.

• Channel Coordination: Work closely with sales, field, and partner teams (distributors, retailers) to ensure service quality and drive retention efforts at touchpoints.

• Data Analysis: Use data science and analytics to understand customer behavior, segment users, and automate retention efforts.

• Experience Improvement: Handle escalations, improve first-time resolution (FTR), and drive high-value service experiences for better loyalty. 

Required Skills & Traits

• Strong analytical and problem-solving skills.

• Excellent communication and negotiation abilities.

• High process orientation and result-orientation.

• Proficiency in Excel and financial modeling.

• Ability to work in a high-volume, dynamic environment. 

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Business Advisor job

1. What is the eligibility criteria to apply for this Business Advisor job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Business Advisor job?
   Ans: This Business Advisor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Business Advisor job?
   Ans: No, there is no fee applicable for applying this Business Advisor job and during the employment with the company, i.e., Bhagat Outsourcing Consulting Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Business Advisor role?
   Ans: There is an immediate opening of 5 Business Advisor at Bhagat Outsourcing Consulting Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Business Advisor job?
   Ans: This Business Advisor job has Rotational Shift.