Job Title: Team Leader – Telesales
🏢 Company: Frankfinn Aviation Services Pvt. Ltd.
📍 Location: Frankfinn Aviation Service Pvt Ltd.
Plot -21A, Udyog Vihar phase 4, Sector 18, Gurgaon. Near Genpact building.
🕒 Department: Sales / Customer Service / Training Coordination
Lead a team of telesales executives or admission counselors.
Drive team performance to meet or exceed sales and enrollment targets.
Monitor daily call activities and conversions; ensure productivity benchmarks are achieved.
Provide regular training, coaching, and motivation to team members.
Handle escalated calls and resolve customer queries effectively.
Maintain daily reports and share performance feedback with management.
Coordinate with support teams to ensure a smooth admission or training process.
Ensure compliance with company policies and quality standards.
Handle hiring, onboarding, and mentoring of new team members.
Strong communication and leadership skills.
Team handling and motivation capabilities.
Goal-oriented and target-driven mindset.
Knowledge of sales processes, preferably in education/training industry.
Good command over English and Hindi.
Graduate in any discipline (MBA preferred).
Minimum 2–4 years of experience in telesales, customer service, or team handling and team leader on paper (aviation/training sector experience is a plus).