We need a B2C Telesales Executive, or Inside Sales Executive Tele Caller, is responsible for generating leads and closing sales directly with individual consumers over the phone. This role involves making outbound calls to potential customers, presenting products or services, addressing queries, and following up to secure sales. Effective B2C telesales requires strong communication, customer service, and sales skills.
Key Responsibilities:
Outbound Calling: Making a high volume of calls to potential customers to introduce products or services.
Lead Generation: Identifying and qualifying potential customers based on their needs and interests.
Product/Service Presentation: Clearly explaining product features, benefits, and pricing to customers.
Customer Engagement: Building rapport with customers, addressing their questions and concerns, and handling objections.
Sales Closure: Guiding customers through the sales process and closing deals effectively.
Follow-up: Maintaining contact with potential customers to nurture leads and encourage conversions.
Database Management: Keeping accurate records of customer interactions and sales activities.
Meeting Targets: Achieving individual and team sales targets and goals.
Product Knowledge: Staying up-to-date on product information and industry trends.
Essential Skills:
Communication: Excellent verbal and written communication skills to effectively convey information and persuade customers.
Customer Service: Strong customer service skills to build rapport and address customer needs.
Sales Skills: Ability to identify sales opportunities, handle objections, and close deals.
Active Listening: Ability to listen attentively to customer needs and tailor solutions.
Persuasion: Ability to persuade customers to purchase products or services.
Organization: Ability to manage a high volume of calls and maintain accurate records.
Persistence: Ability to follow up with leads and close deals effectively.
Product Knowledge: Understanding of the products or services being offered.
Teamwork: Collaborating with team members and other departments to achieve sales goals.