BPO Telesales

Position: Customer Support Executive

Location: Marol, Andheri

Working Days: Mon-Sat

Shift Timings: 9:30 am - 6:30 pm

About the Company:

The client company is an innovative Agri-tech company based in Andheri, Marol, dedicated to leveraging technology to improve agricultural efficiency and productivity. We are seeking a dedicated professional to join our team and support our mission.

About the Role:

We are seeking a Customer Support Executive to join our team in Marol, Andheri. This role is essential in ensuring that our customers experience seamless service across all communication channels. As the first point of contact, you will handle inquiries, resolve issues, and deliver a high level of customer satisfaction.

Key Responsibilities:

Handle inbound and outbound communications (calls, emails, and chats) to assist customers with their queries and concerns.

Respond promptly and professionally to customer inquiries, ensuring that their needs are met.

Provide accurate and clear information about the company’s products, services, and policies.

Escalate unresolved issues to relevant internal teams to ensure timely resolutions.

Maintain customer records by updating account information in the company’s system.

Ensure customer satisfaction through effective communication, problem-solving, and follow-up.

Immediate Joiners Preferred

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 2 years of experience.