BPO Telesales

We are hiring for "Process Analyst" for our Gurgaon office both for Voice and Non voice processes. Any candidate having experience in Voice calling or BFSI domain can apply.

✅ KEY RESPONSIBILITIES

1️⃣ Customer Handling

• Handle inbound/outbound international calls professionally

• Understand customer queries, complaints, or service requests

• Deliver accurate & timely resolutions

2️⃣ Communication & Soft Skills

• Maintain clear, fluent, and neutral/International accent

• Build rapport and ensure high customer satisfaction

• Follow call etiquette and empathy standards

3️⃣ Process & Compliance

• Adhere to scripts, SOPs, and process workflows

• Follow data security, privacy, and compliance guidelines (GDPR/PCI/HIPAA if applicable)

• Log all interactions in CRM accurately

4️⃣ Performance Targets

• Meet KPIs like AHT, FCR, CSAT, Conversion, and SLA adherence

• Minimize errors, callbacks, and escalations

5️⃣ Documentation & Reporting

• Update call notes and ticket status in systems

• Tag call reasons correctly for analysis

• Highlight repeat issues or process gaps

⸻

✅ REQUIRED SKILLS

Must-Have

• Excellent English communication & comprehension

• International calling etiquette & neutral accent

• Active listening, patience & problem-solving

• Basic computer & typing skills

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this BPO Telesales job

1. What is the eligibility criteria to apply for this BPO Telesales job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹28000 - ₹35500 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this BPO Telesales job?
   Ans: This BPO Telesales job will have 5 working days.
4. Are there any charges applicable while applying or joining this BPO Telesales job?
   Ans: No, there is no fee applicable for applying this BPO Telesales job and during the employment with the company, i.e., Rhp Consultant.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telesales role?
   Ans: There is an immediate opening of 25 BPO Telesales at Rhp Consultant
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this BPO Telesales job?
   Ans: This BPO Telesales job has Night Shift.