Job Title: Reservation cum Sales Specialist
Location: Chattarpur–Mehrauli, New Delhi
Office Timings: 09:30 AM to 06:00 PM
Experience Required: 2–3 years
Industry: Wellness / Hospitality / Travel / Healthcare
Department: Sales & Reservations
Role Summary:
We are looking for dynamic and customer-focused Reservation cum Sales Specialists who will act as the first point of contact for prospective clients. The ideal candidate will understand the essence of wellness tourism and be skilled at providing personalized consultations and closing bookings with a blend of empathy, influence, and professionalism.
Key Responsibilities:
Handle reservation queries via calls, emails, WhatsApp, and other platforms
Provide in-depth consultation on Ayurveda packages, stay options, and therapies
Convert inquiries into confirmed bookings by engaging with leads effectively
Upsell and cross-sell wellness programs, room upgrades, and extended stays
Follow up with leads and maintain a healthy sales pipeline
Ensure booking accuracy in the reservation system and maintain client records
Coordinate with the resort team in Kerala for special client requests and updates
Handle payment follow-ups and confirmations professionally
Deliver an exceptional guest experience during all touchpoints pre-arrival
Ideal Candidate Profile – DISC Based:
High I (Influence):
Strong communication and persuasion skills
Builds rapport quickly and maintains positive relationships
Energetic, enthusiastic, and confident in client interactions
Moderate D (Dominance):
Results-oriented with a focus on achieving targets
Confident in handling objections and closing bookings
Takes initiative to follow up and resolve client concerns proactively
Supportive Traits:
S (Steadiness): Calm and empathetic, especially with wellness clients
C (Conscientiousness): Detail-oriented and ensures booking accuracy
Experience & Skills Required:
2–3 years of experience in hospitality/reservations/sales roles
Preferably from the wellness, healthcare, or travel sector
Experience in handling domestic & international clients
Familiarity with CRM & reservation systems
Consultative selling approach with ability to tailor offerings to client needs
Excellent phone, email, and WhatsApp communication skills
Knowledge of Ayurveda/wellness services is a plus
Soft Skills:
Active listening and client empathy
Patience and emotional intelligence
Time management and organizational skills
Culturally aware and professional demeanor