BPO Telesales

Job Title: Reservation cum Sales Specialist

Location: Chattarpur–Mehrauli, New Delhi

Office Timings: 09:30 AM to 06:00 PM

Experience Required: 2–3 years

Industry: Wellness / Hospitality / Travel / Healthcare

Department: Sales & Reservations

Role Summary:

We are looking for dynamic and customer-focused Reservation cum Sales Specialists who will act as the first point of contact for prospective clients. The ideal candidate will understand the essence of wellness tourism and be skilled at providing personalized consultations and closing bookings with a blend of empathy, influence, and professionalism.

Key Responsibilities:

Handle reservation queries via calls, emails, WhatsApp, and other platforms

Provide in-depth consultation on Ayurveda packages, stay options, and therapies

Convert inquiries into confirmed bookings by engaging with leads effectively

Upsell and cross-sell wellness programs, room upgrades, and extended stays

Follow up with leads and maintain a healthy sales pipeline

Ensure booking accuracy in the reservation system and maintain client records

Coordinate with the resort team in Kerala for special client requests and updates

Handle payment follow-ups and confirmations professionally

Deliver an exceptional guest experience during all touchpoints pre-arrival

Ideal Candidate Profile – DISC Based:

High I (Influence):

Strong communication and persuasion skills

Builds rapport quickly and maintains positive relationships

Energetic, enthusiastic, and confident in client interactions

Moderate D (Dominance):

Results-oriented with a focus on achieving targets

Confident in handling objections and closing bookings

Takes initiative to follow up and resolve client concerns proactively

Supportive Traits:

S (Steadiness): Calm and empathetic, especially with wellness clients

C (Conscientiousness): Detail-oriented and ensures booking accuracy

Experience & Skills Required:

2–3 years of experience in hospitality/reservations/sales roles

Preferably from the wellness, healthcare, or travel sector

Experience in handling domestic & international clients

Familiarity with CRM & reservation systems

Consultative selling approach with ability to tailor offerings to client needs

Excellent phone, email, and WhatsApp communication skills

Knowledge of Ayurveda/wellness services is a plus

Soft Skills:

Active listening and client empathy

Patience and emotional intelligence

Time management and organizational skills

Culturally aware and professional demeanor

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 5 years of experience.

More about this BPO Telesales job

1. What is the eligibility criteria to apply for this BPO Telesales job?
   Ans: The candidate should be All Education levels and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this BPO Telesales job?
   Ans: This BPO Telesales job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telesales job?
   Ans: No, there is no fee applicable for applying this BPO Telesales job and during the employment with the company, i.e., RESTER VOYAGER HIRING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telesales role?
   Ans: There is an immediate opening of 1 BPO Telesales at RESTER VOYAGER HIRING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this BPO Telesales job?
   Ans: This BPO Telesales job has Day Shift.