Make outbound calls to prospective customers to introduce offerings and generate interest.
Manage follow-up calls to nurture leads and close conversions or appointments.
Accurately log call details, customer feedback, and next steps in the CRM or call-tracking system.
Maintain and update customer contact databases.
Identify customer needs through questioning and suggest suitable products or services. Schedule appointments or demo sessions for the sales team after qualifying leads.
Meet or exceed daily/weekly/monthly targets (e.g., number of calls, conversions).
Share regular performance reports and customer insights with supervisors. interviewguy.com
Stay updated on product features, pricing, and promotions through training and self-study.
Improve communication and sales techniques through ongoing feedback and training.
Follow call scripts and modify as needed to suit customer needs, while ensuring consistency.
Adhere to company policies, legal regulations, and ensure data confidentiality. interviewguy.com
Education: High school required; Bachelor’s degree preferred.
Experience: Prior telecalling, telesales, or customer support experience preferred. .
Communication: Excellent verbal and listening skills; persuasive yet empathetic.
Sales & Negotiation: Able to handle objections, upsell/cross-sell, and close leads.
Resilience: Able to handle rejections professionally and persistently follow up.
Time Management: Capable of multitasking and managing follow-ups.
Adaptability & Teamwork: Flexible in handling varied customer types; collaborates well.