BPO Telesales

Role Summary

We are looking for skilled and customer-focused Customer Service Executives with hands-on experience in International Technical Voice Process. The candidate will be responsible for assisting USA customers by diagnosing and resolving technical issues through remote support tools.

Key Responsibilities

• Handle inbound/outbound calls for USA customers regarding technical support.

• Troubleshoot issues related to:

  • Printers

  • Routers

  • Windows OS

  • Mac OS

• Provide remote support via Anydesk, TeamViewer, or UltraViewer.

• Document customer interactions and technical resolutions accurately.

• Ensure timely and efficient resolution of issues while maintaining service quality.

• Maintain a high level of professionalism and customer satisfaction.

Required Experience & Skills

• 1–3 years of experience in International Technical Voice Process – Mandatory.

• Strong understanding of printer, router, Windows, and Mac troubleshooting.

• Excellent verbal communication skills.

• Ability to work independently with strong problem-solving skills.

• Comfortable working night shifts (no cab facility provided).

Eligibility Criteria

• Must be from Tricity (local candidates only).

• Immediate joiners preferred.

• Ready to work in a fast-paced BPO environment.

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 3 years of experience.