Making Outbound Calls: Telecallers make calls to potential leads, customers, or existing clients.
Generating Leads: They identify and qualify potential customers for sales teams.
Providing Information: They explain products or services, answer queries, and provide pricing details.
Following Scripts: They adhere to communication scripts and guidelines for consistent messaging.
Handling Inbound Calls: Some roles also involve answering inbound calls for customer support and inquiries.
Maintaining Call Records: They document all customer interactions in CRM systems.
Resolving Issues: They handle customer complaints and provide solutions.
Achieving Sales Goals: They work towards individual and team sales targets.
Following Up: They follow up with leads to generate interest or schedule appointments.