A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month
Shynr Private Limited
Thane West, Thane
0 - 4 years Experience in Telesales / Telemarketing
Full Time
BPO Telecaller
Job Title: BPO Telecaller
Department: Customer Service / Telecalling
Employment Type: Full-Time
Experience: Freshers and experienced candidates can apply
Job Summary
We are looking for enthusiastic and customer-focused BPO Telecallers to handle inbound and outbound calls, assist customers, provide information about products/services, and achieve assigned calling and performance targets.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle inbound customer calls and resolve queries professionally.
Explain products, services, offers, and company policies clearly.
Follow up with customers and maintain regular communication.
Generate leads and convert prospects into customers where applicable.
Maintain accurate records of calls, customer information, and follow-ups.
Achieve daily, weekly, and monthly calling and sales targets.
Handle customer complaints and escalate complex issues when required.
Follow company scripts, processes, and quality standards.
Maintain a professional and positive attitude while communicating with customers.
Requirements
Minimum 12th pass / Graduate preferred.
Good verbal communication skills.
Hindi and/or English proficiency; knowledge of regional languages is an advantage.
Basic computer knowledge.
Good listening, convincing, and interpersonal skills.
Ability to work with targets and deadlines.
Freshers are welcome; BPO/telecalling experience is an added advantage.
Key Skills
Communication skills
Customer handling
Telecalling
Lead generation
Sales and persuasion
Problem-solving
Basic computer skills
Teamwork and time management
