A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,000 - 18,000 /month
Shreshrey Card Services Private Limited
Sector 59 Noida, Noida
0 - 1 years Experience in Telesales / Telemarketing
Full Time
• Call Handling:
Manage a high volume of inbound and outbound phone calls in a timely and professional manner.
• Query Resolution:
Listen to customer issues, identify needs, and provide accurate solutions regarding company products or services.
• Data Updating:
Document and update customer interaction records accurately in the company's Customer Relationship Management (CRM) software.
• Target Adherence:
Meet daily and monthly performance metrics, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.
• Script Compliance:
Follow standard operating procedures and call scripts while maintaining a polite and empathetic tone.
