BPO Telecaller

Job Title: BPO Telecaller – Used Car Loan

Department: Sales / Customer Support
Industry: Banking & Financial Services (Used Car Finance)
Location: Office-based / On-site (BPO)
Employment Type: Full-time

Job Summary

We are looking for an enthusiastic BPO Telecaller to handle outbound and inbound calls related to Used Car Loans. The role involves contacting potential customers, explaining loan products, collecting required information, and generating qualified leads for the sales team.

Key Responsibilities

• 📞 Make outbound calls to prospective customers for used car loan offers

• 🗣 Explain loan products, interest rates, EMI options, tenure, and eligibility

• 📋 Collect and verify customer details (income, vehicle details, documents)

• 🎯 Generate and follow up on leads to achieve daily and monthly targets

• 🔄 Coordinate with sales, credit, and operations teams for loan processing

• 🧾 Maintain accurate call records and update CRM systems

• 🤝 Handle customer queries and resolve basic issues professionally

• 📊 Submit daily call and performance reports (EOD reports)

Required Skills & Qualifications

• Minimum 12th Pass / Graduate

• Prior experience in BPO / Telecalling / Loan Process preferred

• Good communication skills in Hindi & basic English

• Knowledge of used car loans, personal loans, or auto finance is an advantage

• Ability to handle objections and close leads

• Target-oriented and customer-focused approach

• Basic computer knowledge (CRM, MS Excel)

Experience

• Fresher or 6 months–2 years experience in BPO / Banking / Finance preferred

Salary & Benefits

• 💰 Fixed Salary + Attractive Incentives

• 📈 Performance-based bonuses

• 🧑‍🏫 Training on used car loan products

• 📅 Fixed working hours

• 🏆 Growth opportunities within the organization

Working Days & Shift

• 6 Days working

• Day Shift

• It is a Full Time Telesales / Telemarketing job for candidates with 0 - 3 years of experience.