Bpo Team Leader

Job Summary:

The Team Leader will be responsible for overseeing and coordinating field operations, managing a team of staff or volunteers, and ensuring that project goals and objectives are achieved effectively. The role involves planning, supervision, monitoring, and reporting of program activities, as well as maintaining strong relationships with beneficiaries, stakeholders, and community partners.

Key Responsibilities:

1. Team Management & Leadership

• Lead, motivate, and support a team of field officers, coordinators, and volunteers.

• Assign tasks, set goals, and monitor team performance.

• Facilitate regular team meetings and provide capacity-building opportunities.

• Ensure adherence to the NGO’s code of conduct and operational policies.

2. Project Implementation

• Coordinate and oversee day-to-day implementation of program activities in alignment with project plans.

• Ensure timely delivery of program outputs and outcomes.

• Identify challenges in field operations and develop solutions in coordination with management.

3. Monitoring & Reporting

• Track progress using data collection tools and monitoring systems.

• Prepare and submit weekly, monthly, and quarterly reports.

• Ensure documentation of success stories, challenges, and lessons learned.

4. Stakeholder Engagement

• Build and maintain relationships with community leaders, local authorities, partner organizations, and donors.

• Represent the NGO in local meetings, events, and coordination forums.

• Promote the NGO’s mission and objectives within the community.

5. Financial & Administrative Responsibilities

• Support budgeting, procurement, and resource allocation for program activities.

• Ensure proper utilization and accountability of resources.

• Maintain accurate records of expenditures and field logistics.

6. Compliance & Safeguarding

• Ensure that all project activities comply with the NGO’s safeguarding, gender, and inclusion policies.

• Promote a safe, inclusive, and respectful work environment for all team members and beneficiaries.

Qualifications & Experience:

• Bachelor’s degree in Social Work, Development Studies, Management, or related field.

• Minimum 3–5 years of experience in NGO or community development programs, including at least 2 years in a supervisory role.

• Strong understanding of project management, monitoring, and evaluation.

• Experience working with marginalized communities or in humanitarian settings preferred.

Skills & Competencies:

• Strong leadership, communication, and interpersonal skills.

• Ability to plan, prioritize, and manage multiple tasks effectively.

• Problem-solving and decision-making abilities.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Fluency in [English/local language].

• Willingness to travel to field locations as required.

• It is a Full Time Telesales / Telemarketing job for candidates with 6 months - 1 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., Vibrant Tech Solution.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 20 Bpo Team Leader at Vibrant Tech Solution
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.