Telesales Bpo Team Leader

Hiring: Team Leader – Sales BPO / Lead Generation & Pre-Sales

Department: Sales / BPO Operations
Position: Team Leader – Sales
Process: Lead Generation | Pre-Sales | Real Estate | Sales BPO
Employment Type: Full-Time
Work Model: Work From Office / Hybrid, as applicable

About the Role

We are looking for an experienced and target-oriented Sales BPO Team Leader to manage a team handling lead generation, pre-sales, customer engagement and sales conversion across real estate and other sales-driven processes.

The ideal candidate should have strong experience in BPO sales, tele-sales, lead generation, pre-sales or real estate processes, with the ability to drive team productivity, conversion and revenue-oriented KPIs.

Key Responsibilities

• Manage, mentor and monitor a team of Sales / Pre-Sales Executives.

• Drive daily, weekly and monthly sales and lead-generation targets.

• Handle processes involving real estate lead generation, property enquiries, pre-sales and customer qualification.

• Ensure effective calling, lead qualification, follow-ups and appointment generation.

• Monitor connectivity, lead conversion, appointment conversion and sales funnel metrics.

• Conduct regular team huddles, performance reviews and coaching sessions.

• Track individual and team KPIs and implement corrective action plans wherever required.

• Ensure proper CRM/data updating and maintain process discipline.

• Monitor call quality, customer handling and adherence to SOPs.

• Coordinate with Sales, Quality and Operations teams to improve overall conversion.

• Identify performance gaps and conduct coaching, feedback and refresher training.

• Prepare and share daily/weekly performance reports with management.

• Drive a high-performance, target-oriented and customer-centric team culture.

Preferred Process Experience

Candidates with experience in any of the following processes will be preferred:

• Real Estate / Property Sales

• Lead Generation

• Pre-Sales / Inside Sales

• Tele-Sales

• Property Portals / Real Estate Aggregators

• BFSI / Insurance Sales

• EdTech Sales

• E-commerce Sales

• B2C / B2B Sales Processes

• International / Domestic Sales BPO

Key Skills

• Excellent communication and interpersonal skills

• Strong sales and objection-handling ability

• Team handling and people management

• Target and conversion-oriented approach

• Good understanding of sales funnels and lead management

• Strong follow-up and escalation management skills

• Good knowledge of CRM, MS Excel / Google Sheets

• Ability to analyse team performance and sales metrics

• Strong coaching and motivational skills

Eligibility

• 2–5 years of experience in BPO Sales / Tele-Sales / Lead Generation / Pre-Sales.

• Minimum 1–2 years of Team Leader / Team Handling experience preferred.

• Experience in Real Estate / Property Sales / Lead Generation processes will be an added advantage.

• Candidates must be comfortable working in a target-driven environment.

Key Performance Metrics

Lead Generation | Conversion | Sales | Appointment Generation | Revenue | Productivity | Quality | Attendance | Attrition | Customer Experience

What We Look For

A hands-on Team Leader who can lead from the front, understand the sales funnel, coach people, manage performance and consistently convert business targets into measurable results.

Drop a text on whatsapp to - 9217418481

• It is a Full Time Telesales / Telemarketing job for candidates with 1 - 2 years of experience.