Telesales Bpo Team Leader

We are looking for an experienced and target-oriented Team Leader to manage and drive a team of BPO/Insurance/B2C Sales executives.

The ideal candidate should have strong experience in team handling, sales conversion, customer engagement, performance management, and target achievement. The person will be responsible for managing day-to-day sales operations, coaching team members, monitoring KPIs, and ensuring consistent achievement of business targets.

The role requires a hands-on leader who can motivate the team, identify performance gaps, improve conversion rates, and maintain high standards of customer service.

Key Responsibilities

Team Management

• Manage, guide, and motivate a team of Sales Executives/Telecallers.

• Set clear daily, weekly, and monthly sales targets for team members.

• Monitor individual and team performance against assigned targets.

• Conduct regular team huddles, performance reviews, and feedback sessions.

• Identify performance gaps and implement corrective action plans.

• Maintain team discipline, attendance, productivity, and adherence to company policies.

• Build a positive, competitive, and target-driven team environment.

Sales & Business Development

• Drive B2C sales, insurance sales, and BPO/tele-sales targets.

• Ensure achievement of daily, weekly, and monthly revenue/conversion targets.

• Monitor the complete sales funnel from lead allocation to conversion.

• Improve lead conversion, customer engagement, and revenue generation.

• Support team members with difficult or high-value customer conversations.

• Handle escalations and assist in closing critical sales opportunities.

• Identify opportunities to improve sales processes and conversion ratios.

Coaching & Training

• Conduct regular product, process, and sales training for team members.

• Provide coaching on objection handling, negotiation, pitching, and closing techniques.

• Monitor calls/interactions and provide constructive feedback.

• Help new team members understand products, processes, systems, and sales expectations.

• Share successful sales techniques and best practices with the team.

Performance & MIS

• Track key performance indicators such as:

  • Daily/Monthly Sales

  • Revenue

  • Conversion Rate

  • Lead Utilization

  • Talk Time

  • Productivity

  • Attendance

  • Login Hours

  • Quality Scores

  • Customer Retention/Repeat Business

• Prepare and share daily/weekly/monthly performance reports.

• Analyze team performance and take appropriate corrective measures.

• Coordinate with management regarding targets, challenges, and business performance.

Customer Experience & Compliance

• Ensure the team follows approved sales processes and customer communication standards.

• Maintain high standards of customer service and professional communication.

• Ensure accurate communication of insurance/product features, pricing, terms, and benefits.

• Ensure adherence to company policies, quality standards, and applicable compliance requirements.

• Resolve customer escalations professionally and within defined timelines.

Required Skills

• Strong team handling and people management skills.

• Excellent verbal and written communication.

• Strong sales, negotiation, and closing abilities.

• Good knowledge of B2C sales and telesales processes.

• Experience in BPO, Insurance Sales, Banking/Financial Services, Telecom, or similar sales environments is preferred.

• Strong understanding of sales targets and KPIs.

• Ability to analyze sales reports and identify performance gaps.

• Excellent objection-handling and problem-solving skills.

• Ability to motivate and coach sales executives.

• Strong customer-handling and escalation-management skills.

• Comfortable working in a target-driven and fast-paced environment.

• Basic knowledge of MS Excel/Google Sheets and CRM systems.

Eligibility Criteria

• 2–4 years of relevant sales/team-handling experience.

• Candidates with experience in BPO Sales, Insurance Sales, Tele-sales, Inside Sales, or B2C Sales are preferred.

• Prior experience managing a sales team is strongly preferred.

• Candidates should be comfortable working on-site from the office.

• Strong communication skills are mandatory.

• Should be comfortable working with monthly/daily sales targets.

• Immediate joiners / candidates with short notice periods may be preferred.

Key Performance Indicators (KPIs)

The Team Leader will be measured on:

• Team target achievement

• Individual productivity

• Sales conversion rate

• Revenue generation

• Lead-to-sale conversion

• Team attendance and adherence

• Quality and compliance scores

• Customer satisfaction

• Attrition and team retention

• Coaching and performance improvement

• Overall team productivity

What We Offer

• Competitive salary package

• Performance-based incentives

• Career growth opportunities

• Leadership and management exposure

• Sales training and development

• Supportive and performance-driven work environment

• Recognition and rewards for high performance

• Opportunity to grow within the organization

Ideal Candidate Profile

We are looking for someone who is:

• Target-oriented

• Highly motivated

• Confident and energetic

• A strong people manager

• Customer-focused

• Good at coaching and mentoring

• Strong in sales closing

• Comfortable handling pressure

• Data- and performance-driven

• Proactive in solving team and business challenges

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6+ years Experience.