Bpo Team Leader

Job Title:

Team Leader (TL)

Job Summary:

The Team Leader is responsible for managing a team, achieving performance targets, monitoring daily activities, providing coaching and training, and ensuring smooth operations. The TL acts as a bridge between management and team members to improve productivity and maintain high performance.

Key Responsibilities:

• Manage and supervise team members on a daily basis.

• Monitor individual and team performance against targets.

• Conduct team meetings and provide regular updates.

• Train, mentor, and coach employees to improve performance.

• Track attendance, productivity, and quality metrics.

• Resolve employee concerns and operational issues.

• Prepare daily, weekly, and monthly performance reports.

• Ensure compliance with company policies and procedures.

• Motivate team members to achieve business goals.

• Coordinate with other departments for smooth workflow.

Required Skills:

• Leadership and team management skills.

• Strong communication and interpersonal abilities.

• Problem-solving and decision-making skills.

• Good knowledge of MS Excel and reporting.

• Target-oriented and result-driven approach.

• Ability to handle pressure and manage deadlines.

Qualifications:

• Graduate in any discipline.

• 1–3 years of team handling experience (depending on industry).

• Experience in Sales, BPO, Insurance, Telecalling, or Operations is preferred.

KPIs (Key Performance Indicators):

• Team Target Achievement

• Productivity

• Attendance & Adherence

• Quality Score

• Revenue Generation

• Employee Retention

• Customer Satisfaction

Salary Range:

As per company standards and experience.

For an Insurance Sales Team Leader role, I can provide a more specific JD tailored to your company.

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 4 years of experience.