Bpo Team Leader

- Implemented daily call monitoring to provide constructive feedback for enhancing agent performance

- Identified training needs and delivered refresher sessions to address skill gaps

- Led morning huddles to discuss daily focus areas and share audit

- Orchestrated weekly and monthly calibrations with clients to align on quality standards

- Utilized strong analytical abilities and attention to detail to conduct audits and drive process improvements

- Leveraged excellent communication skills to facilitate effective client calibrations

- Demonstrated proficiency in quality monitoring tools to ensure service excellence

- Enhanced agent performance resulting in a 15% increase in customer satisfaction

- Utilized strong analytical abilities, effective communication, attention to detail, and proficiency in quality monitoring tools.

- Enhanced customer satisfaction and agent performance while ensuring compliance and meeting client expectations

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 6 years of experience.

More about this Bpo Team Leader job

1. What is the eligibility criteria to apply for this Bpo Team Leader job?
   Ans: The candidate should be Diploma and above and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Bpo Team Leader job?
   Ans: This Bpo Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Bpo Team Leader job?
   Ans: No, there is no fee applicable for applying this Bpo Team Leader job and during the employment with the company, i.e., J K L INDIA SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Bpo Team Leader role?
   Ans: There is an immediate opening of 1 Bpo Team Leader at J K L INDIA SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Telesales / Telemarketing job.
8. What are the timings of this Bpo Team Leader job?
   Ans: This Bpo Team Leader job has Day Shift.