Bpo Team Leader

We are looking for a dynamic and result-oriented Team Leader – Sales to manage and drive a team in a fast-paced BPO sales environment. The ideal candidate should possess strong leadership skills, sales expertise, team handling capabilities, and the ability to achieve business targets while maintaining high-quality customer interactions.

Key Responsibilities

Team Management

• Lead, supervise, and motivate the sales team to achieve daily, weekly, and monthly targets.

• Monitor team performance and ensure productivity standards are maintained.

• Conduct regular team meetings, briefings, and performance reviews.

• Support team members in handling customer objections and closing sales effectively.

Sales & Target Achievement

• Drive revenue generation and ensure achievement of assigned sales targets.

• Track individual and team KPIs including conversions, productivity, and revenue performance.

• Implement sales strategies and process improvements to maximize performance.

• Ensure adherence to sales processes and quality standards.

Training & Development

• Provide on-the-job coaching, mentoring, and guidance to team members.

• Identify training needs and coordinate with training teams for skill enhancement.

• Help new joiners understand sales processes, products, and customer handling techniques.

Process & Quality Management

• Monitor calls and customer interactions to maintain service quality.

• Ensure compliance with company policies and operational guidelines.

• Maintain accurate reporting and MIS related to team performance.

Customer Handling

• Resolve escalations and support the team in managing difficult customer situations.

• Ensure positive customer experience and relationship management.

Required Skills

• Strong leadership and team handling skills

• Excellent communication and interpersonal skills

• Target-oriented and performance-driven mindset

• Good knowledge of sales operations in BPO

• Ability to handle pressure and manage multiple priorities

• Basic knowledge of MS Excel and reporting

Employee Benefits & Perks

• Attractive Performance Rewards

• Subsidized Lunch at ₹35

• Monthly Rewards & Recognition Programs

• Employee Engagement Activities

• Career Growth & Training Support

• Employee-Friendly Work Environment

Eligibility Criteria

• Minimum 2 Years of Experience as a Sales Team Leader in BPO

• Graduation is Mandatory

• Strong experience in handling sales teams and achieving targets

• Immediate joiners preferred

• It is a Full Time Telesales / Telemarketing job for candidates with 2 - 5 years of experience.